CANCELLATION & REFUND POLICY

Plans are paid month by month. You can cancel any time from Billing; the plan stays active until the end of the month you paid for and is not renewed. Your sites stay yours: you can download their code, and a live site keeps running until the paid period ends.

If Chirai isn't for you, ask within 7 days of your first payment for a plan and we refund it in full — no questions asked.

If a build or a publish fails because of Chirai (not because of the content you asked for) and we can't fix it, we give the build back or refund the month, at your choice. Write to us with the build's name.

The one-time ₹499 code download is delivered the moment you pay, so it isn't refundable once downloaded — unless the download didn't work, in which case we refund it.

If money left your account but the payment failed, or you were charged twice, the bank or PayU reverses it automatically, usually within 5–7 working days. If it hasn't arrived after 7 working days, write to us with the transaction reference and we follow it up.

Refunds go back to the card, UPI or account you paid with, in Indian rupees, within 5–7 working days of approval. Payments from outside India are charged in rupees; your bank converts the amount, so the refund in your currency can differ slightly from what you paid because of exchange rates and bank fees.

Please write to us before disputing a charge with your bank — it is faster for you. While a dispute is open, the plan it paid for may be paused.

founder@chirai.dev — see also our Contact page.